Privacy Policy

1. Introduction
Welcome to ExPat TV (“we”, “us” or “our”). This Privacy Policy explains how ExPatv.eu (“the Site”) collects, uses, shares and protects the personal information of expatriates and global viewers who access our English and Scandinavian streaming service. We are committed to safeguarding your privacy and ensuring compliance with the UK Data Protection Act, the General Data Protection Regulation (GDPR) and other applicable data-protection laws. By using our Site and services, you agree to the practices outlined in this policy.

2. Information We Collect
2.1 Information You Provide

  • Account Registration: When you create a free trial or paid subscription, we collect your name, email address, password and country of residence.
  • Payment Details: We process payment information (card number, expiry date, billing address) via a PCI-compliant payment gateway. We do not store full card numbers on our servers.
  • Support Requests: Any messages, live-chat transcripts or support tickets you submit to our Customer Services team.

2.2 Information Collected Automatically

  • Usage and Viewing Data: Pages visited, dates and times of access, session duration, programmes watched and device type (e.g. Smart TV, tablet or desktop).
  • Technical Data: IP address, browser type and version, operating system and cookies or similar tracking technologies.
  • Analytics and Performance Data: We use Google Analytics and other analytics tools to understand user behaviour, monitor performance and improve our service.

3. How We Use Your Information

  • Service Delivery: To authenticate your account, grant access to content and manage subscriptions.
  • Customisation and Recommendations: To suggest shows, films and live channels based on your viewing history and stated preferences.
  • Billing and Administration: To process payments, issue invoices, send renewal reminders and manage refunds.
  • Communications: To respond to your support enquiries, send account notifications and notify you of policy updates. With your consent, we may also send occasional promotional emails – you may opt-out at any time.
  • Security and Compliance: To detect and prevent fraud, maintain system integrity and comply with legal and regulatory obligations.

4. Sharing and Disclosure

  • Service Providers: We share personal information with trusted third-party organisations that perform services on our behalf (hosting, payment processing, analytics and customer support). All providers adhere to strict confidentiality and security obligations.
  • Legal Requirements: We may disclose personal data where required by law, court order or governmental request, or to protect our legal rights, property or safety.
  • Business Transfers: In the event of a merger, acquisition or sale of our assets, personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.

5. Cookies and Tracking Technologies
We use cookies, web beacons and local storage to:

  • Enable essential functionality (login authentication and video playback).
  • Analyse Site traffic and user engagement (performance cookies, Google Analytics).
  • Deliver relevant content and advertising (advertising cookies).
    You can manage or disable cookies via your browser preferences, although this may affect your ability to use certain features.

6. Data Security and Retention
We implement administrative, technical and physical safeguards—encryption, secure servers, access controls and periodic security audits—to protect your personal information. We retain data only for as long as necessary to fulfil the purposes described or as required by law.

7. International Transfers
Although based in the EU, our global service may involve processing or storing data on servers outside your country. We ensure all international transfers comply with GDPR through standard contractual clauses or other approved mechanisms.

8. Your Rights
Under GDPR and the UK Data Protection Act, you have the right to:

  • Access, rectify or erase your personal data.
  • Object to or restrict processing of your information.
  • Receive a copy of your data in a structured, machine-readable format (data portability).
  • Withdraw consent or lodge a complaint with your local supervisory authority.
    To exercise these rights, email us at privacy@expatv.eu. We will respond within one calendar month.

9. Children’s Privacy
Our services are intended for users aged 16 and over. We do not knowingly collect or maintain information from children under 16. If we become aware that we have inadvertently collected personal data from a minor, we will delete it without delay.

10. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. When substantial changes occur, we will notify you via email or a prominent notice on our Site. Continued use after updates signifies your acceptance.

11. Contact Us
For queries, concerns or data-protection requests, please contact:

  • Email: info@expatv.eu
  • Address: ExPat TV
  • 359 Meridan House
    SmallBrook Queensway
    Birmingham B5 4HA

Thank you for trusting ExPat TV with your personal information. Your privacy is our priority.